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In "3 Essential Tips for Working with Limited English Proficiency Youth," I explain common sources of confusion and miscommunication when talking with non-native speakers of English, and suggest a mindfulness practice that can help during frustrating encounters. (The tips are equally valid if you work with adults rather than adolescents, or if you work with non-native speakers of a language other than English.)
Here's the intro:
During a meeting at a refugee assistance organization, a psychologist described a problem she was having with one of her clients.
“I think he must be lying about how he got to the U.S.” she said. “I mean, given the rest of his story, how could he possibly have been in Iceland?”